1. Introduction & Brand Philosophy
Welcome to Ruach Foods (ruachfoods.com). By accessing or purchasing from our website, you agree to be bound by the following Terms and Conditions. Ruach Foods is dedicated to providing 100% pure, natural, farm-sourced superfood powders processed under strict quality controls without artificial preservatives, additives, or fillers.
2. Product Quality & Pricing
All products listed on Ruach Foods are priced in Indian Rupees (INR ₹) and are inclusive of applicable taxes unless stated otherwise. Prices, product availability, and promotional offers are subject to change without prior notice. We make every effort to ensure accurate product descriptions and visual representations.
3. Shipping & Delivery Timelines
We provide Pan-India shipping for all orders placed on ruachfoods.com:
- Standard order dispatch occurs within 24 to 48 business hours of payment confirmation.
- Expected delivery timelines across India range from 3 to 7 business days depending on your delivery location.
- Tracking details will be communicated via email/SMS once your order is dispatched.
4. Secure Payments
We process online payments securely through encrypted payment gateways including PhonePe, UPI, Net Banking, Credit/Debit Cards. Ruach Foods does not store your banking or credit card credentials.
5. 7-Day Return & Replacement Policy
Customer satisfaction and product safety are our top priorities:
- We accept returns or replacements within 7 days of delivery if the product received is damaged, defective, or tamper-sealed packaging is compromised upon arrival.
- Due to hygiene and food safety standards, unopened items in original packaging are eligible for return/refund. Opened or consumed packages are non-returnable unless quality non-conformance is verified.
- To initiate a return or claim, please email us with photos of the delivered package at ruachfoods2026@gmail.com.
6. Customer Support
For any order inquiries, product guidance, feedback, or support requests, please reach out to our dedicated team at:
Email: ruachfoods2026@gmail.com
Website: https://ruachfoods.com